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faq 常見問題
- 01Production typically takes 1-2 weeks based on order complexity. For overseas customers, delivery via DHL usually takes 5 business days. Local Hong Kong deliveries take 2-3 days, depending on the chosen method (HK Post or SF Express).
- 02Platinum PT950 is 95% platinum and 5% rhodium, known for its durability and malleability. 18K AU750 is 75% gold mixed with other metals, offering a silver-white color and high durability, ideal for long-term wear. Sterling silver (925 silver) is softer and prone to oxidation, often plated with rhodium to maintain its shine. Regular cleaning is recommended for all materials to keep them looking their best.
- 03You can find your ring size by using our ring size chart or the 'Ring Size Measurement' guide available on our website.
- 04Our rings are custom-made to your specifications. If resizing is possible, we can adjust it for a fee (usually 300-400 HKD). However, some designs, like eternity bands, cannot be resized.
- 05Moissanite retains its clarity and brilliance over time. Any surface dirt can be easily removed with professional cleaning.
- 06As a well-known diamond substitution, its appearance and other features are very similar to natural diamonds, which is difficult to distinguish by naked eye. However, under a high-magnification microscope or a strong spotlight, Moissanite exhibits a fiery, rainbow brilliance which is more sparkling than natural diamonds. 莫桑鑽作為常見的鑽石替代品,它的外觀及其他特徵與天然鑽石非常相似,難以用肉眼分辨。但在高倍數顯微鏡或強力聚光燈下,莫桑石會展現出火熱的彩虹光澤,比天然鑽石更閃閃發光。
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